In order to help you, an agent of the support team may ask you to send him your Castle Story change log.
This log contains information that will help the agent identify the problems you may experience when you play the game.
Here's what to do to recover the change log.
Copy and send the file «output_log.txt » located in your Local Files of Castle Story (Castle Story->Castle Story_Data->output_log.txt)
Copy and send the file « unity.log » (C:\Users\"Your Windows Account Name"\AppData\Local\Castle Story\Logs\unity.log)
Copy and send the file « Player.log » (home/.config/unity3d/Sauropod Studio/Castle Story/Player.log)
Copy and send the file « Player.log » (Library/Logs/Unity/Player.log)
Copy and send the file « unity.log » (Library/Logs/Castle Story/unity.log)